Shipping Policy
At Calmour Health, we strive to ensure your orders reach you safely and promptly. This shipping policy outlines our practices and procedures for delivering products to our valued customers.
1. Processing Time
- Standard orders are processed within 1-2 business days
- Orders placed after 2:00 PM EST will be processed the following business day
- Business days are Monday through Friday, excluding federal holidays
2. Domestic Shipping Options (United States)
Standard Shipping (5-7 Business Days)
- Free shipping on orders over $75
- Delivered via USPS First Class or UPS Ground
Express Shipping (2-3 Business Days)
- $14.95 flat rate
- Delivered via UPS 2nd Day Air or USPS Priority Mail
3. Tracking Your Order
- Tracking information will be emailed once your order ships
- Track your order anytime by logging into your account on our website
- For questions about your shipment, contact us at reception@calmour.net
4. Shipping Restrictions
- We cannot ship to P.O. boxes for express or overnight deliveries
- Certain products may have shipping restrictions to specific countries
- We reserve the right to restrict shipping to certain locations
5. Order Issues
Missing Packages
- Wait 24 hours after the expected delivery date
- Check the tracking information provided
- Contact us if your package hasn't arrived within this timeframe
Wrong Address
- Contact us immediately if you notice an incorrect shipping address
- Additional shipping charges may apply for redirected packages
- We are not responsible for packages delivered to incorrectly provided addresses
6. Special Handling
Temperature-Sensitive Items
- Temperature-sensitive products ship Monday-Thursday to avoid weekend transit
- Additional ice packs or insulated packaging may be included when necessary
- Extra handling fees may apply for temperature-controlled shipping
Bulk Orders
- Special shipping rates available for bulk orders
- Contact our customer service team for bulk shipping quotes
- Custom shipping arrangements available for commercial clients
7. Additional Information
Package Insurance
- All orders are automatically insured up to $100
- Additional insurance available for purchase during checkout
- Claims for damaged items must be reported within 7 days of delivery
Signature Requirements
- Orders over $200 require a signature upon delivery
- Signature requirements can be added to any order upon request
- Business addresses automatically require signatures
8. Contact Information
For any shipping-related questions or concerns, please contact us:
Email: reception@calmour.net
Phone: +1 802-861-4111
Address:
Calmour Health
1775 Williston Rd, Suite 210
South Burlington, VT 05403
9. Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on our website and will be effective immediately upon posting.
Last Updated: 11-14-2024
Thank you for choosing Calmour Health. We appreciate your business and are committed to providing you with the best possible shipping experience.