Refund policy

At Calmour Health, your satisfaction is our top priority. We are committed to providing high-quality products that meet your health and wellness needs. Please read our refund policy carefully to understand how we handle returns and exchanges.

1. Eligibility for Returns

  • Unopened and Undamaged Products: You may return unopened and undamaged products within 30 days of purchase for a full refund or exchange.

  • Products Damaged During Shipping: If your product arrives damaged due to shipping, please notify us within 7 days of receipt. We will provide a replacement at no additional cost.

2. Non-Returnable Items

  • Opened or Used Products: Due to health and safety regulations, we cannot accept returns of any products that have been opened or used.

  • Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" cannot be returned or exchanged.

3. Return Process

  • Step 1: Contact Us

    • Email our customer service team at reception@calmour.net to obtain a Return Merchandise Authorization (RMA) number.

  • Step 2: Prepare Your Package

    • Include the product in its original packaging along with proof of purchase and the RMA number.

  • Step 3: Ship the Item

Send the package to:

Calmour Health

Attn: Returns Department

1775 Williston Rd, Suite 210 05403

South Burlington, VT 05403


  • Please use a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

4. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5 business days.

  • Refund Method: Approved refunds will be processed to your original method of payment. Please allow up to 10 business days for the credit to appear on your account.

5. Exchanges

  • We replace items only if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, email us at reception@calmour.net

6. Late or Missing Refund

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card company. If you still have not received your refund, contact us at reception@calmour.net

7. Shipping Costs

  • Return Shipping: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Replacement Shipping: If you receive a replacement due to damage or defect, we will cover the shipping costs for the new item.

8. International Orders

  • International customers are responsible for all return shipping fees, including duties and taxes.

9. Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us:

  • Email: reception@calmour.net

  • Phone: +1 802-861-4111

Address:
Calmour Health

1775 Williston Rd, Suite 210 05403

South Burlington, VT 05403

 

 

Thank you for choosing Calmour Health. We appreciate your business and are here to assist you with any concerns.